Privacy Policy for AirMax Heating and Cooling

Effective Date: December 5, 2025

At AirMax Heating and Cooling, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This privacy policy explains how we collect, use, protect, and share information when you use our website or services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address when you contact us or request services
• Service Information: Details about your HVAC system, service history, and preferences
• Website Usage: Information about how you use our website, including IP address, browser type, and pages visited
• Communication Records: Records of our communications with you, including emails, phone calls, and service appointments

How We Use Your Information

We use your information to:

• Provide heating, cooling, and indoor air quality services
• Schedule and confirm service appointments
• Communicate about our services and respond to your inquiries
• Send service reminders and maintenance notifications
• Process payments and manage billing
• Improve our services and website functionality
• Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who help us provide services (such as payment processors or scheduling systems)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or transfer of our business

Text Message Communications

If you provide your phone number and consent to receive text messages:

• We may send service reminders, appointment confirmations, and promotional offers
• You can opt out at any time by replying "STOP" to any text message
• Message and data rates may apply
• We do not share your phone number or texting preferences with third parties

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

• Phone: (800) 870-6025
• Email: Through our contact form
• Address: Reynoldsburg, OH

Thank you for trusting AirMax Heating and Cooling with your personal information. Your privacy and satisfaction are our top priorities.